POLICIES
Your Health
It is your responsibility to let our teachers know if you have any injuries and to be mindful at all times of your own body’s capability during our retreats. If you experience any injury or discomfort during any activity during the retreat, then please stop participating immediately.
It is also your responsibility to consult a doctor with an understanding of yoga and fitness to check that you are sufficiently fit and healthy to undertake yoga classes and other physical activities that you may choose to do whilst on the retreat.
Please advise us of any mental or physical health conditions and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right, for your own wellbeing, to advise you to stop participating.
Whilst all measures are taken to ensure a high standard of health and safety, our retreats do take places where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.
We ask that women who are 12 to 28 weeks pregnant provide a letter from their health practitioner specifying that they are fit to travel and able to engage in the activities that we provide.
Acknowledgement of risks
You warrant that You are aware that all exercise and travel carries risks, and acknowledge you are participating willingly, and in knowledge of these risks.
You recognise that We are not able to provide you with medical advice, and that any information provided should be used as a guideline only. If you have any prior knowledge of health concerns or health risks, you acknowledge that it is your responsibility to seek clearance from a health care professional prior to attending any of our retreats.
Indemnity
You agree to fully indemnify without limitation any trainer(s), director(s) or contractor(s) against any injury, malpractice, mishap, or accident during any and all interactions with the Company away from, or at the primary place of business for Our Retreat.
Payment Policy
To reserve a spot on Our Retreat, a non-refundable booking fee of 30% of the full asking price of the retreat per person is required upon booking. Payment of any outstanding sums owed (the balance) must be made before the specified Payment Due Date for the Retreat which you are booking. Prices DO NOT include flights, transfers or travel insurance.
Travel Insurance
We require that your travel insurance covers the activity of your retreat with us as well as unexpected cancellation, sickness, losses and all the usual risks
It is your responsibility to organise suitable travel and health insurance. You acknowledge that Our Retreat is not in the business of providing insurance products and cannot be held liable if your failure to arrange suitable insurance coverage leaves you exposed, medically, financially or otherwise.
You understand and acknowledge that it is a condition of booking that you must take out an adequate travel insurance policy that covers all items listed in the sample itinerary for your chosen Retreat, as well as but not limited to, trip cancellation insurance, and any other activities that which may reasonably be undertaken during the course of your Retreat. The policy and insurance coverage must be valid and in effect for the entire duration of your Retreat.
Please note, even if you have private health insurance in your Country of Residence, it is unlikely that this insurance will cover overseas trips to the extent required to participate in the activities organised on a trip with Our Retreat
You will be asked to email or bring your policy with you to the retreat in case of an emergency.
Cancellations Policy: Guest Cancellations
If you need to cancel any retreat with Our Retreat, cancellation fees will apply. Any notice of cancellation must be provided in writing.
Please refer to the following for a breakdown of applicable cancellation fees:
There is no cooling-off period when purchasing or booking any of our Retreats.
If you cancel 90 days or more before your Start Date, you will be refunded the full amount paid up to that date for your retreat. This excludes the 30% deposit per person which is non-refundable
If you cancel between 60 – 90 days before your Start Date, you will be refunded 50% of any sums paid. This excludes the 30% deposit per person which is non-refundable
Cancellations less than 60 days before the Start Date of your Escape are non-refundable and will result in a forfeit of any and all sums paid.
Due to our need to commit to accommodation and other arrangements in advance, exceptions to our policy cannot be made for any reason.
Late Arrivals/Early Departures:
We do not offer credit for arriving late to Our Retreat or departing early.
Cancellations Policy: Cancellations made by Us
If for any reason Our Retreat has to cancel or change the Start Date of any Retreat, for any reason whatsoever, you’re entitled to transfer the sums paid to another Our Retreat trip (either scheduled or at some future time within the next two (2) years) to be used as credit.
Alternatively, you may request a refund of payments made by You to Us, which will be accommodated for insofar as is possible, taking into consideration any non-retrievable costs to which we committed in anticipation of your Retreat.
For trip cancellations or postponements made in connection with COVID-19, special terms apply
We are offering complete flexibility on dates and destinations so that you can move to a Retreat later in the year. We’ll transfer any and all payments you’ve made to a room of your choice on a trip of your choice over the next two (2) years.
Our Retreat is not responsible for your expenses incurred in preparation for any cancelled retreats such as other accommodation, airline tickets, loss of work, and/or other costs associated with preparing for your trip.
Third Parties
Our Retreat holds no responsibility for the actions or omissions of third parties or independent contractors, including in the event that they modify the nature of a service on a Retreat as compared with the advertised nature of the service.
Further, Our Retreat accepts no responsibility for delayed, missed or cancelled flights, buses, ferries, transfers, or any other modes of transportation required by You to get to Your accommodation, or any other activity or event in connection with or relating to Your retreat.
General Waiver
You agree to sign a waiver with Our Retreat at least 30 days before your retreat Start Date.
You acknowledge that during any trip with Our Retreat you participate voluntarily in any and all activities arranged, and insofar as is legally permissible, you surrender your right to any cause of action against Our Retreat, their agents, contractor’s, employee’s and directors, arising from any loss or damage to any person or property that occurs during an Our Retreat trip, up to and including death.
All health issues including allergies MUST be disclosed at the time of booking.
Our retreat is not suitable for children under the age of 18 years or for people with physical disabilities that cannot take care or responsibility for themselves as we do not have the resources or expertise. There are areas of the retreat that people with mobility issues may not be able to access.
Exclusions
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement.
Team Members and Classes
In the event of one of the team members becoming injured, ill or any emergency situation that forces them to leave the retreat, then this may impact on the retreat plan, in terms of the yoga or fitness classes or talks being cancelled. We will do whatever we can to adapt to the situation and reduce the impact this may have on your retreat experience; however we may not be able to get a substitute team member out. The retreat will continue to run however things will be adjusted to reflect the team situation. There will be no refunds or compensation to reflect the change in team situation.
Our Retreat will not accept liability for:
Any of the above events, or others beyond our control.
Loss, injury, or damage (to you) or your personal property.
Physical, medical or psychiatric conditions developing during or after your retreat.
Check that your holiday insurance policy covers these and other contingencies.
Photo / Video Release – Use of Image
You hereby grant to Our Retreat has the absolute and irrevocable right, and unrestricted permissions to use photographic portraits/images/videos in which you feature that are taken during the retreat to use/republish/copyright, etc. for commercial use in association with Our Retreat. You hereby release and discharge Our Retreat from any and all claims and demands arising out of or in connection with the use of the photographs and video footage, including without limitation any and all claims for libel or invasion of privacy.
By booking any retreat with Us you agree to be bound by and adhere to all policies and rules.
Complaints
We are confident that you will not find cause for concern during your retreat. If you feel that a complaint is warranted you must raise the issue directly with our Director. Any retrospective complaint must be made in writing to Our Retreat within 14 days of the end of your retreat.
Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. We do not automatically capture or store personal data from visitors to the site, except to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites
For any questions or queries, please email us at info@ourretreat.co.uk
This contract is entered into under the laws of the United Kingdom and in agreeing to these terms and condition you are doing so on behalf of yourself and any other parties included in your booking.
Updated March 31/10/2020
Thank you for choosing to book with Our Retreat, we look forward to welcoming you.